Today’s means of communication are changing with the ever-evolving technology, especially the telephone. The mobile phone has become a 5th necessity in life, where mobile phones can be more than just phone calls, but also other solutions such as email messaging, photo taking, social media or financial transactions. Phones with these functions are called “smart phones”
Along with the development of smartphones, the telephone system in a company or organization has also evolved technologically. In the past, companies had phone systems that used PBX (Private Branch Exchange) or branch phones. This is a private telephone network that allows employees to communicate with each other inside and outside the company. The system allows for multiple phones and free calls. Other features include voicemail, voice recording and auto answer [1].
As the technology has evolved, the telephone system has also been improved to provide greater convenience, cost efficiency and effectiveness. Currently, the PBX telephone system has been developed into the cloud PBX. In this article, you will find details, features and performance of the Cloud PBX telephone system.
Cloud PBX, The new technology of the telephone industry
Cloud PBX is a telephone system that can be used both inside and outside an organization or company without the need to install a PBX, similar to the system PBX. The organization or company rents this system from the system provider and the provider takes care of the work and keeps the system up to date and always ready for use.
With a PBX system, the user, which is a company or organization, has to invest in the whole installation of the PBX system. Especially if the company has many branches, multiple telephone systems are required. The company needs to allocate a budget for PBXs, equipment, maintenance costs and IT systems. As for improving the redundancy system, the organization must always invest in updating the system, including investing in redundancy. Regarding the use of the system, a PBX system can only be used through the PBX system in the office. The number cannot be used elsewhere. It can be said that PBX -based telephone systems are relatively limited in many ways, leading to the development of digital technologies for greater efficiency, such as the Cloud PBX system.
The investment for the cloud PBX telephone system is made entirely by the service provider. The costs to be borne by the user are only the cost of the monthly rental of the Cloud PBX system and the actual fee for the telephone service. In addition, the service provider will constantly update the system and provide a redundancy system. Users do not have to invest in redundancy themselves. The system can be used anywhere via the Internet. If a company has several branches, there is no need to invest in several telephone systems, as a single cloud PBX set can be used conveniently and easily.
Support for all devices for ease of use
In addition to the above advantages of the Cloud PBX, the Cloud PBX also offers more capacity than the PBX system in terms of supporting devices of different platforms. This is another factor that has prompted a number of organizations to use the Cloud PBX, because until now PBX can only be connected to headphones in the office, as it is connected through PBX. This means that every organization has to install equipment in every office. The use is therefore limited to a certain area. Furthermore, if an organization has several branches in many locations, the investment in PBX increases. The above costs are immediately reduced if you use a Cloud PBX system.
Cloud PBX works through a cloud system that allows easy connection through the internet. This allows employees to work anywhere, anytime. Most importantly, Cloud PBX can also work through devices of different platforms such as IP phone, PC, smartphone or tablet. This increases the convenience and speed of working in the digital world.
Which organization is suitable for the cloud PBX?
Currently, there are several organizations that are using the cloud PBX for more efficient work. The main reasons for moving from a PBX system to a cloud PBX are as follows:
- Organizations need a good and efficient phone system without the high installation costs of a PBX. The cloud PBX will significantly reduce the associated budget burden.
- Organizations want to reduce the problems associated with maintaining traditional phone systems. With the cloud PBX, the service provider manages the system with a team of experts.
- Organizations want business credibility and trust from customers, the public and investors.
- Organizations need a simple 02 phone number or a simple provincial number along with an automated answering system.
- Organizations are flexible in terms of time and workplace, but still need an effective internal and external telephone system
NT and Cloud PBX Service
NT, a state-owned telecommunication company with more than 65 years of experience, would like to offer you the Cloud PBX service in the form of 2 efficient packages as follows:
| Standard | Premium Feature |
| Greeting: greeting message | Voice Record: automatic voice recording system |
| ACD: telephone line distribution configuration | Real-time monitor: The system displays service status information in real time |
| Audio Text: Information voiced automatically | Post call Survey |
| Voicemail to e-mail: automatic voicemail system via e-mail | |
| Call Flow: determining service intervals | |
| Conference and transfer call: Conference call and call transfer | |
| Report: display telephone usage report |
In addition to efficient cloud products PBX NT also devotes its attention to customer service with a team of NT Cloud PBX service professionals with specific expertise. NT recognizes that every business has different needs. Therefore, NT offers the following after-sales services to meet the different needs of customers:
- Consulting service: a consulting service for system development and menu design for call centre system operation
- On-site service: a service to create and fix system problems during installation and while the system is in use
- Support Service: a service to inspect and fix system problems with remote support for quick troubleshooting
Most importantly, NT has more than 50 NT service centres in Bangkok and surrounding areas to serve customers who want to talk to, consult or ask for advice directly from NT staff. If you need basic advice, have any questions or would like to consult a professional, please contact us through our Facebook page, NT shops in Bangkok and surrounding areas, website
https://nt-metro-service.com/ or Line@: @NTSMEsolutionBKK
Reference
[1] https://bit.ly/3XBRc5k
