In terms of product/service selection factors, companies inevitably put price and quality suitable for use first. However, for products with complicated systems, such as technology or innovation, it is necessary to also consider product warranty and after-sales service to ensure that if there is a problem with the product, staff are available to provide attentive, quick and on-the-spot problem solving to keep the business going.
Major state-owned communication and telecommunication companies such as NT or National Telecom Public Company Limited offer innovative and modern communication technology products and services to cover all needs and have skilled staff all over the country. In all the services that NT offers to its customers, “after-sales service” is undeniably an important element in providing customers with continuous and efficient service. NT is aware of the complexities and details of communication and technology products and services that require specialized experts for consultation and detailed planning, as well as timely resolution of problems. With a team of qualified and experienced telecommunication professionals, NT has earned the trust of many corporate clients for more than 65 years to take care of various aspects of communication systems
One particular service provided by NT, which is trusted by many companies, is corporate internet, as companies today value corporate internet, which requires high data transmission speed, high data security and a more stable signal than typical home internet. These enhanced services enable smooth operations, whether they are small and medium enterprises, government agencies or large organizations. In addition, NT’s customer service is attentive and of high quality, making many businesses choose NT’s Internet services.
NT’s attentive and 24/7 customer service
NT offers an attentive customer service consisting of the following 3 elements:
- Consultation service: a consultation service on system construction and design of a private network based on the company’s requirements.
- On-site service: a service to create and fix system problems at the point of installation and use by a team of more than 100 technicians stationed in Bangkok and surrounding areas.
- Support Service: a monitoring service to check and fix system problems by NOC staff working remotely around the clock.
Problem investigation for a correct solution
NT has a systematic process to identify problems when clients are troubleshooting. This begins when the problem is reported through any channel. Staff first check the problem with the service system to immediately coordinate it with the technical team, which knows initial details of the problem and quickly takes remedial action.
If the problem is complex, for example if it is related to other systems installed by the customer, the task is passed on to experts with more knowledge and understanding for an efficient and quick solution. At each resolution step, operational progress is recorded so that it can be reviewed in the event of an error or to improve customer service in the future.
NT After-sales service: a customer’s experience report
Thank you to NT ‘s systematic and efficient after-sales service model, customers from various organizations have opted for this service. For example, customer testimonials on NT are as follows: Mr. Piyapong Krawenkij, Deputy Director General, Prot Pittayapayat School said:
“As for my impression of NT, I must say that I take care of the problems and solve them quickly. Currently, if there is a problem, the NT team remotely steps in to solve the initial problem, which saves time and helps the school get back to using the services faster.”
Ms. Yuree Anitornphan, Deputy Principal and Acting Principal of Nakdee Anusorn School said:”We are impressed with various elements of NT ‘s products and services, especially the quick problem solving with regard to both the Internet and the internal school network system. NT always communicates well with the school and offers good advice. In addition, the stability of the internet is quite good, so it is convenient to use” .
Ms. Nansinee Wattanapol, Director of Strategy and Budget Department Phraek Sa Mai, Samut Prakan Province, shared her impression of NT:“NT pays attention to both an effective product and attentive service with constant consultation with community staff when there is a problem, as well as the constant attention and care that NT gives to the community. If there is a problem, the staff in charge will provide quick advice and remedy. Wifi is the product and service we use and it is stable with a consistently strong signal. This makes it easier for people to access and connect, which is very much in line with the council’s aim.”
NT Shop กรุงเทพและปริมณฑล https://nt-metro-service.com
From the testimonials and trust NT has received from customers, it is clear that NT is committed to working on both product development and customer service to provide customers with the best products and services. If you are interested, please contact us for additional services or a free expert consultation via the Facebook page: NT shop กรุงเทพและปริมณฑล via the website https://nt-metro-service.com or you can contact Line@: @NTSMEsolutionBKK
