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Get to know Smart Hospital, the intelligent hospital system

In our modern world, technology is a game-changer, particularly in the healthcare sector with the advent of Smart Hospitals. These innovative systems are key in crafting Smart Cities, employing technology to enhance efficiency and streamline tasks. Thailand’s healthcare framework is evolving with the implementation of the Smart Hospital initiative by the Ministry of Public Health. Curious about Smart Hospitals? NT invites you to discover more in our latest article.

What is Smart Hospital?

Smart Hospital is an intelligent hospital system that utilizes modern digital technology. This has been applied to government hospitals under the Ministry of Public Health and private hospitals to create convenience in providing healthcare services including the management of various systems within the hospital. This has saved time, reduced various operational steps and increased speed.

In addition to Smart Hospital, there is also Smart School and Smart Living.


Smart Hospital components according to Ministry of Public Health policy

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Currently, the Smart Hospital policy from the Ministry of Public Health has been adopted by many hospitals to provide convenience and safety to uphold service and management standard. Smart Hospital in accordance with the policy of the Ministry of Public Health, is constituted of with the following elements:

Smart Tools

Smart Tools here refer to digital technologies that have been applied to various systems within the hospital from management to providing services to patients. Smart Tools will help facilitate and speed up work and accuracy though various management such as queue management system for online patient appointments (Queue Online) or the management system for tool registration and medical equipment.

Smart Place/ Smart Infrastructure

Smart Place/ Smart Infrastructure pays attentions to location. Smart Hospital must meet the GREEN & CLEAN Hospital criteria in order to guarantee that it is a hospital with a clean, beautiful and modern environment.

Smart Services

Smart Services is a form of service that creates convenience and increases work efficiency within the organization. Examples of Smart Service in the Smart Hospital system include:

  • Electronic Medical Records (EMR)
  • Electronic prescriptions
  • Not asking for an ID card copy and other documents issued by the government from patient anymore
  • Displaying waiting time for service
  • Adopting Smart Mobility for speed in patient transfers

Smart Outcome

Finally, Smart Outcome is the use of the Enterprise Resource Planning (ERP) system within the hospital to speed up the connectivity within the hospital be system make it efficient especially in the hospital’s core business process. Smart Outcome helps prevent risks and increase financial and accounting of the hospital as well.


Benefits of Smart Hospital

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After learning about Smart Hospital, NT would like everyone to know more the the benefits of Smart Hospital further as follows:

  • Increase the speed for patients to receive hospital services: As Smart Hospital has applied digital technology in managing various hospital services, especially the online queue management system that manage appointments for patients to receive services. It also includes a notification system when it is time to receive service. This creates accuracy, reduced time spent and resulted in greater speed in receiving services.
  • Smart Hospital facilitates data management: Because Smart Hospital has changed the patient information storage into electronic form, data management has become easier. Needed information can be identified quickly.
  • Smart Hospital is environment friendly and helps preserve the environment: Many hospitals that have implemented the Smart Hospital policy have seen a reduction in paper use. This is because data is stored in an electronic patient registry with increased use of electronic prescriptions. For this reason, Smart Hospital is environment friendly and helps preserve the environment.
  • Swift, systematic and safe operations: The queue management systems, patient data storage system and electronic prescriptions have resulted in better work efficiency, reducing unnecessary work processes and created fast journey, management system and better services to patients and hospitals.

Where are the examples of Smart Hospitals in Thailand?

Currently, there are many hospitals in Thailand that have implemented the Smart Hospital system to help increase the quality of the diagnostic and patient treatment in order to achieve good, convenient, fast, safe and quality service. There are many examples of Smart Hospitals in Thailand such as the following hospitals:

  • Siriraj Hospital or Siriraj Smart Hospital
  • Rajavithi Hospital
  • Samutprakan Hospital
  • Chulalongkorn Hospital, Thai Red Cross Society
  • Thammasat University Hospital
  • Chonburi Hospital
  • Srithanya Hospital
  • Vimut Hospital

Frequently asked questions about Smart Hospital

What are the Smart Hospital indicators in 2023 of the Ministry of Public Health?

Smart Hospital indicators in 2023 of the Ministry of Public Health are indicators that will help evaluate government hospitals under the Ministry of Public Health whether they are successful in work management to be a Smart Hospital.

Summary of Smart Hospital

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Smart Hospital is an intelligent hospital system that has applied technology for various fast management services. In Thailand, Smart Hospital which is seen the most is the queue management system that create an appointment to receive service.

Yet, the backbone of a Smart Hospital is its robust internet infrastructure. For those seeking expertise in internet systems, NT is your go-to partner. Whether you’re looking to install enterprise-grade internet, optimize Smart Hospital operations, or need bespoke network system planning, NT is at the forefront, offering an array of services from fiber optic installations to access point setups and comprehensive network designs.

Trust in NT for unparalleled service and expert guidance. With our support, you can be assured of a seamless integration into the Smart Hospital realm, where technology meets healthcare excellence.

If you are interested, you can contact us through the following channels:

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